Welcome to Emotional Intelligence
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Assessment Information
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Assessment Summary 🌟
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Student Assessment Guide 📖
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Sample Assessment Answers 🤝
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Assessment Key Dates 📆
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Assessment Submission Process!! Step-by-step GUIDE 💻
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Assessment Submission Process!! Step-by-step VIDEO 🎥 (7:21)
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Wednesday 17th March - Q&A Session (46:35)
Unit Slides
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Welcome Slides
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Module 1: Introduction to Emotional Intelligence
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Module 2: Models of Emotional Intelligence
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Module 3: Combating Stressors
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Module 4: Emotionally Intelligent Attitudes and Behaviour
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Module 5: Harnessing Emotional Intelligence
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Module 6: Boosting others with Emotional Intelligence
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Module 7: Neuro Linguistic Programming (NLP)
Unit Recordings
Entrepreneurial Talks Recordings
1. Identify the impact of own emotions on others in the workplace
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Introduction
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Emotional Intelligence
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What is a Leader?
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The 3 Traits of Great Leaders
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What Skills Will You Need?
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What Is Emotional Intelligence
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EI - Influence
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Mixed Models of EI
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Ability Models of EI
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Learning Activity
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Applying EI
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The Science of Emotions
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The Secret to High Performance and Fulfilment
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Put a Smile On Your Mind
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Learning Activity: GALLUP
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1.1 Identify and use evaluation criteria to determine own emotional strengths and weaknesses - Discover Your Strengths
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Take the Clifton to Find Out...
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1.2 Identify personal stressors and own emotional states related to the workplace - Workplace Emotions
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Learning Activity: Workplace Emotions
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EI: How Good Leaders Become Great
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Emotionally Intelligent Leadership
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1.3 Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
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Awareness of Others = The Empathetic Leader
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Authenticity = The Genuine Leader
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Emotional Reasoning = The Expansive Leader
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Self-Management = The Resilient Leader
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Inspiring-Performance = The Empowering Leader
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1.4 Evaluate the impact of own workplace behaviours that demonstrate management of emotions
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Empowering Leader
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"The Growth Mindset"
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Quote of the Week
1. Identify the impact of own emotions on others in the workplace
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Last Class - Recap
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1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence
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Positive And Negative Feedback
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Negative Feedback
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Formal Feedback
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360 Degree Feedback Tool
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Using Self-Reflection Techniques
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Identify Personal Stresses
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Stressors
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Activity: Indicators of Stress
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Stress Reduction
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10 Ways to Manage Stress at Work
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Kelly McGonigal
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Emotional Triggers
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Activity: Emotional Triggers
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Controlling Your Responses
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Overtaking Automatic Reponses
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Activity: Responding to Triggers
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Oprah Winfrey on Career, Life and Leadership
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Develop Your Emotional Intelligence
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Activity: Emotional Competencies
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Quote Of The Week
2. Recognise and address the emotional strengths and weaknesses of others
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Finding The 'Zone'
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Examples of Emotional Intelligence
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Model Emotional Intelligence
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Models of Emotional Intelligence
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Inhabiting The Role
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Providing Models For Others
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Activity: Models of Emotional Intelligence
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A Beginner's Guide to Biohacking
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Biohacking Is About Learning From Experience
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Hacking Yourself: Dave Asprey
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How To Stay Calm
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Self-Reflection
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Reasons To Self-Reflect
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2.1 Respond to the emotional states of co-workers and assess emotional cues - Personal And Organisational Values
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Activity: Reflection
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Simon Sinek on How Reflection Informs Personal Growth
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Cognitive Factors
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Emotional Intelligence
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Why Feedback is a Key to Your Greatness In Business and Life
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Using Self-Reflection Techniques
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SWOT Analysis
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Activity: SWOT
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Entrepreneur: Morning and Evening Rituals
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Quote: Thoughts
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Why Successful Entrepreneurs Journal?
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Journaling As Needed
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Journals: Paper or Screen?
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Parting Thoughts
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Important
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2.2 Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
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Seth Godin
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Quote Of The Week
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References:
2. Recognise and appreciate the emotional strengths and weaknesses of others
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This Week
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Emotional Cues
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Verbal Communications
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Active Listening
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Non-Verbal Communications
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Mr Bean Non-Verbal Communication
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Make Body Language Your Superpower
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25 Ways To Tell If Someone Is Lying To You
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Activity: Interaction Analysis
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Communication Styles
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Personality Types
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2.3 Apply techniques to demonstrate flexibility and adaptability in dealing with others
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Activity: Research Communication Styles
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Communication Pitfalls
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2.4 Demonstrate consideration of the emotions of others when making decisions
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Identifying And Using Cultural Expressions Of Emotions
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10 Surprising Ways To Offend People In Other Countries
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Alibaba.com Business Tips
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Cross Cultural Communication
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Humour and Culture in International Business
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Relativism Vs. Universalism
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Paul Ekman
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Cultural Feeling Rules
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Cultural Display Rules
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Activity: Cultral Display Rules
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Class Discussion: Cultral Display Rules
3. Promote the development of emotional intelligence in others
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Be The Change You Want To See In Your Company
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3.1 Create opportunities for others to express their thoughts and feelings
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Adapting To and Meeting Needs
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Case Study: Implications For Adapting Your Response
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Lead and Be The Change
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Make Emotionally Intelligent Decisions
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Emotional Reasoning Process
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Stakeholder Identification And Analysis
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Stakeholder Map
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Communication Strategy
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3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace
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Activity:
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Activity: Make and Communicate Emotionally Intelligent Decisions
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Leading Change With Humble Audacity
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Six Keys To Leading Positive Change
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Quote of The Week
3. Promote the development of emotional intelligence in others
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This Class
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Emotional Intelligence & Leadership
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Provide Opportunities For Others To Express Emotions
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Cultural Change
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Velocity 2010: John Rauser
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Activity: Does Your Workplace Value Emotional Expression?
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Group Interactions
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Individual Encounters
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Activity: Create A Culture Of Openness
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3.3 Develop and implement plans to encourage the self-management of emotions in others
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Providing Effective Feedback
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Build
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Feedback Sandwich Approach
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Activity: Feedback Sandwich
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The AID Feedback Model
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The AID Feedback
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Activity: Encourage Self-Regulation with AID Model
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The Value of Negativity
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Case Study: GE's CEO
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Activity: The Value of Negativity
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3.4 Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes
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"How Coaching Works"
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3 Employee Coaching Essentials
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When Should You Coach?
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Coaching Emotional Intelligence
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GROW Coaching Model
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Internal Change Model
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Identify The Ideal Self
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Develop A Learning Agenda
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Encourage Experimentation of New Habits
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Encourage The Development And Maintain of Relationships
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Activity: Coaching Plans
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Mentoring
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The Role of a Mentor Involves
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Mentoring
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Sponsorship
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Activity: Mentoring, Sponsoring and Coaching
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Quote of the Week
4. Utilise emotional intelligence to maximise team outcomes
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Build a Positive Workplace Culture And Climate
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4.1 Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives
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Culture And Climate
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Corporate Culture
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Culture
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What Is Organisational Culture
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Corporate Culture Apple
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Inside Facebook
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Inside Google
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4.2 Encourage a positive, inclusive emotional climate in the workplace
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6 Ways To Change A Toxic Or Hostile Work Environment
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How To Start Changing An Unhealthy Work Environment
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Climate Surveys
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Recommendation
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Value Emotional Intelligence
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Case Study
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4.3 Use the strengths of workgroup members to achieve team and/or organisational objectives
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Heathfield
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Positive Psychology
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Important To Remember!!
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Activity: Build A Positive Work Culture
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Let's Make Work Better
Appendices
