Feedback Sandwich Approach

Term 1 2021 - Emotional Intelligence [Diploma of Business]

Welcome to Emotional Intelligence

Welcome Video (1:28)
Unit Description
Unit Content
Term 1 2021 Timetable FACE to FACE
Term 1 2021 Timetable ONLINE
Term 1 2021 Calendar
Trainer
FACE to FACE - Campus Location
Link to join the ONLINE class

Academy of Entrepreneurs Online Community

Facebook Community Group
Calendar of Events

Assessment Information

End of Term Student Feedback 😎
Assessment Rules - Important 👀
Assessment Summary 🌟
Student Assessment Guide 📖
Sample Assessment Answers 🤝
Assessment Key Dates 📆
Assessment Submission Process!! Step-by-step GUIDE 💻
Assessment Submission Process!! Step-by-step VIDEO 🎥 (7:21)
Wednesday 17th March - Q&A Session (46:35)

Unit Slides

Welcome Slides
Module 1: Introduction to Emotional Intelligence
Module 2: Models of Emotional Intelligence
Module 3: Combating Stressors
Module 4: Emotionally Intelligent Attitudes and Behaviour
Module 5: Harnessing Emotional Intelligence
Module 6: Boosting others with Emotional Intelligence
Module 7: Neuro Linguistic Programming (NLP)

Unit Recordings

Week 1 MasterClass - Monday 15 February 2021 (235:31)
Week 2 MasterClass - Monday 22 February 2021 (228:41)
Week 3 MasterClass - Monday 1 March 2021 (158:04)
Week 4 MasterClass - Monday 8 March 2021 (159:21)

Entrepreneurial Talks Recordings

Tuesday 16 February 2021 - How to have a Happy and Productive 2021 (58:17)
Tuesday 23 February 2021 - How To Build Your Dream Team With Global Talents/Freelancers (62:43)
Tuesday 2 March 2021 - How to Find Your Life Purpose (65:01)

1. Identify the impact of own emotions on others in the workplace

Introduction
Emotional Intelligence
What is a Leader?
The 3 Traits of Great Leaders
What Skills Will You Need?
What Is Emotional Intelligence
EI - Influence
Mixed Models of EI
Ability Models of EI
Learning Activity
Applying EI
The Science of Emotions
The Secret to High Performance and Fulfilment
Put a Smile On Your Mind
Learning Activity: GALLUP
1.1 Identify and use evaluation criteria to determine own emotional strengths and weaknesses - Discover Your Strengths
Take the Clifton to Find Out...
1.2 Identify personal stressors and own emotional states related to the workplace - Workplace Emotions
Learning Activity: Workplace Emotions
EI: How Good Leaders Become Great
Emotionally Intelligent Leadership
1.3 Analyse and document potential emotional triggers in workplace situations which may require determine appropriate emotional responses
Awareness of Others = The Empathetic Leader
Authenticity = The Genuine Leader
Emotional Reasoning = The Expansive Leader
Self-Management = The Resilient Leader
Inspiring-Performance = The Empowering Leader
1.4 Evaluate the impact of own workplace behaviours that demonstrate management of emotions
Empowering Leader
"The Growth Mindset"
Quote of the Week

1. Identify the impact of own emotions on others in the workplace

Last Class - Recap
1.5 Use self-reflection and feedback from others to improve development of own emotional intelligence
Positive And Negative Feedback
Negative Feedback
Formal Feedback
360 Degree Feedback Tool
Using Self-Reflection Techniques
Identify Personal Stresses
Stressors
Activity: Indicators of Stress
Stress Reduction
10 Ways to Manage Stress at Work
Kelly McGonigal
Emotional Triggers
Activity: Emotional Triggers
Controlling Your Responses
Overtaking Automatic Reponses
Activity: Responding to Triggers
Oprah Winfrey on Career, Life and Leadership
Develop Your Emotional Intelligence
Activity: Emotional Competencies
Quote Of The Week

2. Recognise and address the emotional strengths and weaknesses of others

Finding The 'Zone'
Examples of Emotional Intelligence
Model Emotional Intelligence
Models of Emotional Intelligence
Inhabiting The Role
Providing Models For Others
Activity: Models of Emotional Intelligence
A Beginner's Guide to Biohacking
Biohacking Is About Learning From Experience
Hacking Yourself: Dave Asprey
How To Stay Calm
Self-Reflection
Reasons To Self-Reflect
2.1 Respond to the emotional states of co-workers and assess emotional cues - Personal And Organisational Values
Activity: Reflection
Simon Sinek on How Reflection Informs Personal Growth
Cognitive Factors
Emotional Intelligence
Why Feedback is a Key to Your Greatness In Business and Life
Using Self-Reflection Techniques
SWOT Analysis
Activity: SWOT
Entrepreneur: Morning and Evening Rituals
Quote: Thoughts
Why Successful Entrepreneurs Journal?
Journaling As Needed
Journals: Paper or Screen?
Parting Thoughts
Important
2.2 Develop a plan for identifying and responding appropriately to a range of cultural expressions of emotions
Seth Godin
Quote Of The Week
References:

2. Recognise and appreciate the emotional strengths and weaknesses of others

This Week
Emotional Cues
Verbal Communications
Active Listening
Non-Verbal Communications
Mr Bean Non-Verbal Communication
Make Body Language Your Superpower
25 Ways To Tell If Someone Is Lying To You
Activity: Interaction Analysis
Communication Styles
Personality Types
2.3 Apply techniques to demonstrate flexibility and adaptability in dealing with others
Activity: Research Communication Styles
Communication Pitfalls
2.4 Demonstrate consideration of the emotions of others when making decisions
Identifying And Using Cultural Expressions Of Emotions
10 Surprising Ways To Offend People In Other Countries
Alibaba.com Business Tips
Cross Cultural Communication
Humour and Culture in International Business
Relativism Vs. Universalism
Paul Ekman
Cultural Feeling Rules
Cultural Display Rules
Activity: Cultral Display Rules
Class Discussion: Cultral Display Rules

3. Promote the development of emotional intelligence in others

Be The Change You Want To See In Your Company
3.1 Create opportunities for others to express their thoughts and feelings
Adapting To and Meeting Needs
Case Study: Implications For Adapting Your Response
Lead and Be The Change
Make Emotionally Intelligent Decisions
Emotional Reasoning Process
Stakeholder Identification And Analysis
Stakeholder Map
Communication Strategy
3.2 Assist others to understand the effect of their behaviour and emotions on others in the workplace
Activity:
Activity: Make and Communicate Emotionally Intelligent Decisions
Leading Change With Humble Audacity
Six Keys To Leading Positive Change
Quote of The Week

3. Promote the development of emotional intelligence in others

This Class
Emotional Intelligence & Leadership
Provide Opportunities For Others To Express Emotions
Cultural Change
Velocity 2010: John Rauser
Activity: Does Your Workplace Value Emotional Expression?
Group Interactions
Individual Encounters
Activity: Create A Culture Of Openness
3.3 Develop and implement plans to encourage the self-management of emotions in others
Providing Effective Feedback
Build
Feedback Sandwich Approach
Activity: Feedback Sandwich
The AID Feedback Model
The AID Feedback
Activity: Encourage Self-Regulation with AID Model
The Value of Negativity
Case Study: GE's CEO
Activity: The Value of Negativity
3.4 Develop and implement plans to encourage others to develop their own emotional intelligence, to build productive relationships, and maximise workplace outcomes
"How Coaching Works"
3 Employee Coaching Essentials
When Should You Coach?
Coaching Emotional Intelligence
GROW Coaching Model
Internal Change Model
Identify The Ideal Self
Develop A Learning Agenda
Encourage Experimentation of New Habits
Encourage The Development And Maintain of Relationships
Activity: Coaching Plans
Mentoring
The Role of a Mentor Involves
Mentoring
Sponsorship
Activity: Mentoring, Sponsoring and Coaching
Quote of the Week

4. Utilise emotional intelligence to maximise team outcomes

Build a Positive Workplace Culture And Climate
4.1 Identify opportunities to utilise emotional intelligence to increase team performance in line with organisational objectives
Culture And Climate
Corporate Culture
Culture
What Is Organisational Culture
Corporate Culture Apple
Inside Facebook
Inside Google
4.2 Encourage a positive, inclusive emotional climate in the workplace
6 Ways To Change A Toxic Or Hostile Work Environment
How To Start Changing An Unhealthy Work Environment
Climate Surveys
Recommendation
Value Emotional Intelligence
Case Study
4.3 Use the strengths of workgroup members to achieve team and/or organisational objectives
Heathfield
Positive Psychology
Important To Remember!!
Activity: Build A Positive Work Culture
Let's Make Work Better

Appendices

The Year Ahead

Teach online with

Feedback Sandwich Approach

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