Welcome to Systems & New Technologies
Academy of Entrepreneurs Community
Entrepreneurs Profile
Assessment Information
Slides
Lecture Video Recordings
Events Recordings
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Tuesday 21st July 2020 - From Student to 2 year Paid Training Visa
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Tuesday 28 July 2020 - Re-calibrating Your Mindset in Times of Ambiguity
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Tuesday 4 August 2020 - How to turn your passion into a full time job
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Tuesday 11 August 2020 - Sustainable Development: From the Roots to the Goals
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Tuesday 18 August 2020 - How to leverage video during COVID-19
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Tuesday 18 August 2020 - Water and Social Entrepreneurship
1 Plan for the new or modified administrative system
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Welcome to Subject
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What Are Systems?
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Features of Systems
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Class Discussion
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What are Administrative Systems?
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Examples of Administrative Systems
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Elements of Administrative Systems
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Class Discussion
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The Pro's and Con's of Digital Vs Paper Documents
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When Planning and Reviewing an Administrative System:
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Possible Administrative System Requirements
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Problem Definition
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Problem Solving Tools
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Plan or Review System
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1.1 Identify requirements of, or modifications to, the administrative system through consultation with system users and other stakeholders in accordance with organisational and budgetary requirements
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Stakeholder Mapping
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Every Plan has a Budget
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Budgetary Requirements
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Common Problems
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Filing System
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Class Activity
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CRM System: Marketo Case Study
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Quote of the Week
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Homework for next class
1 Plan for the new or modified administrative system
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Homework from last Week
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Develop a System Specification
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1.2 Obtain quotations from suppliers/developers for the identified requirements or modifications to be made to the system in accordance with organisational policy and procedures
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An Incorrect Decision....
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What Can Go Wrong?!
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Identifying Needs
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What Drives Each Individual User's Needs?
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Elements of an Administrative System?
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Class Activity: Customer Protection
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What You Need To Know As A Startup:
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Obtain Quotations
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Quotations
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Meet quote requirements
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A negotiable quote
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Tenders
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Class Activity
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1.3 Select supplier or developer in accordance with organisational policy and procedures
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Select a system supplier or developer
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External impact on the outsourcing decision
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Practice task
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Xero
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MYOB
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QuickBooks
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Homework for next class
2 Implement new or modified administrative system
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Quote Of The Week: Wedding Syndrome
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2.1 Identify and develop implementation strategies in consultation with staff
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Identify and develop implementation strategies
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Establish the baseline for a strategic approach
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Organisational objectives
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What is a Stakeholder?
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2.2 Encourage staff to participate in all stages of the implementation process
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Questioning Techniques
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Leadership in Times of Change
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How Great Leaders Inspire Action
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Class Activity: Create A Survey
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How To Speak So That People Want To Listen
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What Skills Do You Need To Implement Systems
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Develop And Communicate The Plan
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Plan, Do, Check and Act!
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2.3 Implement system in accordance with organisational and legislative requirements
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Organisational guidelines to implement the system
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Use relevant project management tools
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Elements of the implementation process
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Practice task
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Deming PDCA Cycle
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Class Activity: PDCA
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Stop Trying To Motivate Your Employees
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Staff Participation
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The Atlassian Story
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Life At Atlassian
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Attitude
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Provide motivation
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Motivation
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Core Values of Culture - Tony Hseih (Zappos)
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Word Of Caution
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Implementing Change
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Kotter's 8-Step Change Model
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Implementing Change Powerfully and Successfully
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Key Points
2 Implement new or modified administrative system
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2.4 Define and communicate procedures for using the system to staff
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How to Sound Smart in your TEDx Talk
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The 8 Secrets of Great Communication
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Embracing Change
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10 Tips for Communicating Change
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2.5 Provide training and support for staff on the use of the new or modified system - Defining And Communicating Procedures
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Developing an effective training strategy
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Online tutorials
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Support options
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Class Activity: Develop A Standard Procedure
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Standard Operating Procedures (SOP) Template
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2.6 Deal with contingencies to ensure minimal impact on users
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Circulate information
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Class Activity: Communication Strategy
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Identify contingencies
3 Monitor administrative system
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Finally...
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Steve Jobs on Continuous Improvement
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Kaizen - Continual Improvement
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What Skills Will You Need?
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3.1 Monitor system for usage, security and output in accordance with organisational requirements
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Success is a Continuous Journey
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3.2 Modify system to meet changing needs in accordance with organisational requirements
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Tip: Dashboards
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Audit Of Systems:
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Continually Improving The System
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Class Activity: Continuous Improvement
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Inhibit Performance
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Value Stream Mapping (VSM)
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Brainstorming
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Case and Effect Analysis
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5 Whys
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Force Field Analysis
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Kaizen - Continual Improvement
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Homework - Presentation
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Steps to evaluate an administrative system
3 Monitor administrative system
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Homework Review: Presentation
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What's Beyond Training Needs Analysis
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How To Improve Employee Performance
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How To Train Employees
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3.3 Clearly identify further modifications and notify users
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Work Coaching
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The GROW Model
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Current Reality
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Steve Jobs Talks About Managing People
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Training Needs Analysis
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Class Activity - McDonalds Australia
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Tips On How To Build A Training Program
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3.4 Monitor staff training needs and train new staff on administrative system
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The JW Marriott Pune Team On Hiring, Training, And Building Winning Teams
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Homework: Presentation
Re-cap
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What Are Systems?
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What Are Administrative Systems?
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When Planning and Reviewing An Administrative System
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Problems
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Plan Or Review System
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Key Stakeholder Involvement
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Stakeholder Mapping
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Common Problems
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Why Is Employee Participation Important In The Process Of Implementation Of A New System
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Important To Remember
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Evaluating Suppliers
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What Skills Do You Need To Implement Systems?
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Develop And Communicate The Plan
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Plan, Do, Check And Act!
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Staff Participation
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Implementing Change Powerfully And Successfully
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Why Should You Train Staff With New Systems?
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Monitoring Process
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Tips On How To Build A Training Program
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Policy And Plan Effectiveness Monitoring
