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Systems & New Technologies

Welcome to Systems & New Technologies

Term 5 2020 Timetable
Term 5 2020 Calendar
Trainer
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Facebook Group
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Calendar of Events

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Assessment Information

Assessment Policy
Assessment Summary
How to Do the Assessment - Step by Step (Videos) (11:48)
Student Assessment Guide
Assessment Key Dates
New Assessment Submission Process!! Step-by-step GUIDE
New Assessment Submission Process!! Step-by-step VIDEO (7:21)

Slides

Class Introduction Slides
Lecture 1 Monday 27 July 2020
Tutorial 1 Thursday 30 July 2020
Lecture 2 Thursday 6 August 2020
Lecture 3 Monday 10 August 2020
Tutorial 2 Thursday 13 August 2020
Lecture 4 Monday 17 August 2020
Tutorial 3 Thursday 20 August 2020

Lecture Video Recordings

Lecture 1 Monday 27 July 2020
Lecture 2 Thursday 6 August 2020
Lecture 3 Monday 10 August 2020
Lecture 4 Monday 17 August 2020
Final Pitch - StudyNSW Hackathon

Events Recordings

Tuesday 21st July 2020 - From Student to 2 year Paid Training Visa
Tuesday 28 July 2020 - Re-calibrating Your Mindset in Times of Ambiguity
Tuesday 4 August 2020 - How to turn your passion into a full time job
Tuesday 11 August 2020 - Sustainable Development: From the Roots to the Goals
Tuesday 18 August 2020 - How to leverage video during COVID-19
Tuesday 18 August 2020 - Water and Social Entrepreneurship

1 Plan for the new or modified administrative system

Welcome to Subject
What Are Systems?
Features of Systems
Class Discussion
What are Administrative Systems?
Examples of Administrative Systems
Elements of Administrative Systems
Class Discussion
The Pro's and Con's of Digital Vs Paper Documents
When Planning and Reviewing an Administrative System:
Possible Administrative System Requirements
Problem Definition
Problem Solving Tools
Plan or Review System
1.1 Identify requirements of, or modifications to, the administrative system through consultation with system users and other stakeholders in accordance with organisational and budgetary requirements
Stakeholder Mapping
Every Plan has a Budget
Budgetary Requirements
Common Problems
Filing System
Class Activity
CRM System: Marketo Case Study
Quote of the Week
Homework for next class

1 Plan for the new or modified administrative system

Homework from last Week
Develop a System Specification
1.2 Obtain quotations from suppliers/developers for the identified requirements or modifications to be made to the system in accordance with organisational policy and procedures
An Incorrect Decision....
What Can Go Wrong?!
Identifying Needs
What Drives Each Individual User's Needs?
Elements of an Administrative System?
Class Activity: Customer Protection
What You Need To Know As A Startup:
Obtain Quotations
Quotations
Meet quote requirements
A negotiable quote
Tenders
Class Activity
1.3 Select supplier or developer in accordance with organisational policy and procedures
Select a system supplier or developer
External impact on the outsourcing decision
Practice task
Xero
MYOB
QuickBooks
Homework for next class

2 Implement new or modified administrative system

Quote Of The Week: Wedding Syndrome
2.1 Identify and develop implementation strategies in consultation with staff
Identify and develop implementation strategies
Establish the baseline for a strategic approach
Organisational objectives
What is a Stakeholder?
2.2 Encourage staff to participate in all stages of the implementation process
Questioning Techniques
Leadership in Times of Change
How Great Leaders Inspire Action
Class Activity: Create A Survey
How To Speak So That People Want To Listen
What Skills Do You Need To Implement Systems
Develop And Communicate The Plan
Plan, Do, Check and Act!
2.3 Implement system in accordance with organisational and legislative requirements
Organisational guidelines to implement the system
Use relevant project management tools
Elements of the implementation process
Practice task
Deming PDCA Cycle
Class Activity: PDCA
Stop Trying To Motivate Your Employees
Staff Participation
The Atlassian Story
Life At Atlassian
Attitude
Provide motivation
Motivation
Core Values of Culture - Tony Hseih (Zappos)
Word Of Caution
Implementing Change
Kotter's 8-Step Change Model
Implementing Change Powerfully and Successfully
Key Points

2 Implement new or modified administrative system

2.4 Define and communicate procedures for using the system to staff
How to Sound Smart in your TEDx Talk
The 8 Secrets of Great Communication
Embracing Change
10 Tips for Communicating Change
2.5 Provide training and support for staff on the use of the new or modified system - Defining And Communicating Procedures
Developing an effective training strategy
Online tutorials
Support options
Class Activity: Develop A Standard Procedure
Standard Operating Procedures (SOP) Template
2.6 Deal with contingencies to ensure minimal impact on users
Circulate information
Class Activity: Communication Strategy
Identify contingencies

3 Monitor administrative system

Finally...
Steve Jobs on Continuous Improvement
Kaizen - Continual Improvement
What Skills Will You Need?
3.1 Monitor system for usage, security and output in accordance with organisational requirements
Success is a Continuous Journey
3.2 Modify system to meet changing needs in accordance with organisational requirements
Tip: Dashboards
Audit Of Systems:
Continually Improving The System
Class Activity: Continuous Improvement
Inhibit Performance
Value Stream Mapping (VSM)
Brainstorming
Case and Effect Analysis
5 Whys
Force Field Analysis
Kaizen - Continual Improvement
Homework - Presentation
Steps to evaluate an administrative system

3 Monitor administrative system

Homework Review: Presentation
What's Beyond Training Needs Analysis
How To Improve Employee Performance
How To Train Employees
3.3 Clearly identify further modifications and notify users
Work Coaching
The GROW Model
Current Reality
Steve Jobs Talks About Managing People
Training Needs Analysis
Class Activity - McDonalds Australia
Tips On How To Build A Training Program
3.4 Monitor staff training needs and train new staff on administrative system
The JW Marriott Pune Team On Hiring, Training, And Building Winning Teams
Homework: Presentation

Re-cap

What Are Systems?
What Are Administrative Systems?
When Planning and Reviewing An Administrative System
Problems
Plan Or Review System
Key Stakeholder Involvement
Stakeholder Mapping
Common Problems
Why Is Employee Participation Important In The Process Of Implementation Of A New System
Important To Remember
Evaluating Suppliers
What Skills Do You Need To Implement Systems?
Develop And Communicate The Plan
Plan, Do, Check And Act!
Staff Participation
Implementing Change Powerfully And Successfully
Why Should You Train Staff With New Systems?
Monitoring Process
Tips On How To Build A Training Program
Policy And Plan Effectiveness Monitoring

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